Refund policy
We want you to love your purchase. If something’s off, we’ve got your back (and your pet’s).
When We’ll Make It Right
We’ll happily refund or replace your order if:
- You got the wrong item. Wrong shirt, wrong size, wrong design: our bad.
- It arrived damaged or defective. Misprints, tears, stains, or anything that looks like it lost a fight with a cat.
The Fine Print (Short, We Promise)
- 30-day window. Requests must be submitted within 30 days of your purchase date.
- Made to order. Every shirt is printed just for you, so we can’t accept returns for change of mind or ordering the wrong size. Double-check the size chart before you buy!
How to Request a Refund
Email us at support@pawsdisorder.net with:
- Your order number
- A short description of the problem
- A photo of the item (and the packing label, if the wrong item arrived)
Policy Updates
We may update this policy from time to time. For the latest version, check this page or email us at support@pawsdisorder.net.
How to get help
Email support@pawsdisorder.net within the 30-day window. Include your order number and let us know whether you’d like a refund or a size replacement. For replacements, include the size you’d like.